Privacy policy.
1. Introduction
Maeve is committed to responsible privacy practices and to complying with privacy laws, to the extent they apply to us.
This Privacy Policy sets out our policies on the management of personal information, the purposes for which we use this information, and to whom this information is disclosed.
We may change or update our Privacy Policy from time to time. At any time, the latest version of our Privacy Policy is available from our website at www.maeve.co.
2. What is personal information?
In this Privacy Policy, “personal information” has the meanings set out in the Privacy Act. Essentially, personal information is information or an opinion about an individual who is reasonably identifiable.
3. What types of personal information do we collect?
The types of personal information we collect depends on the circumstances in which the information is collected.
We may collect contact details including your name, address, email address, phone numbers and your date of birth / age. We may also collect answers you provide to questions we ask and other information in relation to your dealings with us.
Except as described in this section, we do not generally require you to disclose any sensitive information (e.g. details of race, religious belief, sexual orientation or membership of a trade union) to us. If you do provide us with sensitive information for any reason, you consent to us collecting that information and using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the relevant privacy laws.
In addition to the types of personal information identified above, we may collect personal information as otherwise permitted or required by law.
4. How do we collect your personal information?
We collect personal information in a number of ways. The most common ways we collect your personal and health information are:
directly from you when you provide it to us ;
via our website or when you communicate with us online (including when you subscribe to our newsletter and through our social media pages);
from publicly available sources;
from third parties (for example, from referees if you apply for a position as an employee or contractor with us).
Your personal information may be held as electronic records (including in the form of text or email).
5. For what purposes do we collect, use and disclose your personal information?
The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical, we endeavor to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.
We may use or disclose:
your personal information for the purposes for which we collected it and you have consented to (and related purposes which would be reasonably expected by you);
your health information for the purposes for which we collected it and you have consented to (and directly related purposes which would be reasonably expected by you); and
as otherwise authorised or required by law.
In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.
Some of the specific purposes for which we collect, use and disclose personal and health information are:
to respond to you if you have requested information (including via our websites or via an email or other correspondence you send to us);
to enable you to use our apps and other applications;
to improve our goods and services;
to verify your identity, address and age or eligibility to participate in a marketing activity;
to address any issues or complaints that we or you have regarding our relationship or service; and
to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.
6. Direct marketing
Direct marketing involves communicating directly with you for the purpose of promoting goods or services to you and to provide you with special offers. We may use the personal information you provide to directly market to you via a range of methods including mail, telephone, and if you opt-in, email or video. You can unsubscribe from our direct marketing, or change your contact preferences, by contacting us (see Section 14 of this Privacy Policy).
7. What happens if you don’t provide personal information?
Generally, you have no obligation to provide to us any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to do provide you with the products and services requested.
8. To whom do we disclose personal information?
We may disclose your personal information to third parties for the purposes described in Section 5 of this Privacy Policy.
This may include disclosing your personal information to the following types of third parties:
our employees and related bodies corporate;
our contractors and other third parties that provide goods and services to us (including website and data hosting providers, and other suppliers);
our accountants, insurers, lawyers, auditors and other professional advisers and agents;
your clinician’s practice and practice management system or electronic medical records system;
payment system operators;
customer support system operators;
any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
in the unlikely event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors;
third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
otherwise as permitted or required by law.
Where we disclose your personal health information to third parties, we will use reasonable efforts to ensure that such third parties only use this information as reasonably required for the purpose we disclosed it to them and in a manner consistent with privacy laws, as applicable.
If you post information to public parts of our websites or to our social media pages, you acknowledge that such information (including your personal information) may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
9. How do we protect personal information?
We will take reasonable steps to keep any personal information we hold about you secure, including via encryption methods. However, except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, disclosure of, misuse of or loss or corruption of your personal information. Nothing in this Privacy Policy restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
Please notify us immediately if you become aware of any breach of security.
10. Accuracy of the personal information we hold
We try to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly.
We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information. Our contact details are set out in Section 18 of this Privacy Policy.
11. Links, cookies and use of our websites and applications
Our website may contain links to other sites. This Privacy Policy applies to our website and and not any linked sites which are not operated or controlled by us. We encourage you to read the privacy policies of each website that collects your personal information.
We may use “cookies” and similar technology on our websites and in other technology applications. The use of such technologies is an industry standard, and helps to monitor the effectiveness of advertising and how visitors use our websites/applications. We may use such technologies to generate statistics, measure your activity, improve the usefulness of our websites/applications and to enhance the “customer” experience.
If you prefer not to receive cookies you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. However, our websites may not function properly or optimally if cookies have been turned off.
12. Remarketing
We also use 3rd party vendor remarketing tracking cookies, including the Google AdWords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
13. Opt-out
You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can opt out of other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
14. Links to Third Party sites
Maeve’s website may contain links to third party websites that are not operated or controlled by us. Please note that Maeve is not responsible for the privacy or security practices of those third party web sites and those sites are not covered by this Privacy Policy.
15. How can you access and correct personal information we hold about you?
You may seek access to personal information which we hold about you by contacting us as described in Section 18 of this Privacy Policy. We will provide access to that information in accordance with the relevant privacy laws, subject to certain exemptions which may apply. We may require that the person requesting access provide suitable identification and where permitted by law we may charge an administration fee for granting access to your personal information.
If you become aware that any personal information we hold about you is incorrect or if you wish to update your information, please contact us (see Section 18 of this Privacy Policy).
16. Use by children
Our Website is not directed toward individuals under the age of 13 (“Children”). We do not knowingly collect personal information from Children, and no personal information should be submitted to our Website by Children. If we learn we have collected or received personal information from a Child, we will delete that personal information as permitted by law. You must be old enough to consent to the processing of your personal information in your country, and you must be at least 18 years of age to use our Services. If you believe we may have any collected personal information from a child under the age of 13 without parental consent, please submit a written request via the email to [email protected].
17. Queries, comments and complaints about our handling of personal information
If you have any questions, comments or complaints about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or relevant privacy laws, please contact us (see Section 18 of this Privacy Policy).
When contacting us please provide as much detail as possible in relation to your question, comment or complaint.
We will take any privacy complaint seriously and any complaint will be assessed with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
18. How can you contact us?
Please address all privacy complaints to: [email protected]
If you wish to seek access to or correct or update any personal information we hold about you, or to unsubscribe from our direct marketing you can also contact us using the contact details listed above.
Effective Date: June 27, 2021